Support that keeps the buyer and the review.
International buyers expect fast, fluent answers. When a message sits unanswered or reads like machine translation, you lose the sale and, often, the rating. Our trained agents cover every channel in natural English as an extension of your brand.
Unanswered messages quietly drain sales and ranking.
On marketplaces and direct stores alike, response speed and tone feed conversion, repeat purchase, and your seller health metrics. A slow or awkward reply rarely costs just one sale; it becomes a public one-star review that suppresses ranking for months and shapes how every future visitor sees you.
- Questions go unanswered for a day or two, and the buyer simply moves on to a competitor.
- Replies pasted from translation tools read as cold, vague, or confusing.
- Negative reviews sit unaddressed, signalling neglect to everyone who reads them.
- Your core team is awake at the wrong hours for customers on the other side of the world.
A complete support desk, run for you.
We don’t simply reply to messages. We operate a structured support function with defined standards, tooling, and reporting, so quality holds steady as your volume climbs.
Multi-channel handling
Marketplace buyer messages, support cases, on-site live chat, email, and social DMs, all watched and answered from a single desk. Nothing falls between the cracks of separate inboxes.
Defined response SLAs
A clear first-response standard, four hours by default, with documented escalation paths so even peak-season spikes stay inside the promise you make to customers.
Rating & review recovery
Proactive workflows that resolve problems before they harden into reviews, plus a calm, structured process for turning a negative experience into an updated rating.
Brand-safe voice
Agents trained on your products, policies, and tone, working from approved templates and a living knowledge base so every reply sounds unmistakably like you.
Reporting you can act on
Weekly summaries of volume, response times, recurring issues, and product feedback worth routing back to your team, so support becomes a source of insight, not a black box.
Tooling & process setup
We stand up the help-desk, macros, and SOPs once, then run them, instead of rebuilding the workflow every month or relying on memory.
Every channel your customers actually use.
One desk, every inbox. We meet buyers where they already are rather than asking them to chase you.
From handover to handled, in days.
Audit & setup
We map your channels, your most common questions, and your policies, then build the knowledge base and response templates that agents will work from.
Tooling & SLAs
We connect your help-desk and inboxes, agree the response standard, and define the escalation rules for anything sensitive or unusual.
Go live
Trained agents begin answering under your brand voice, with your team copied on anything that needs a decision or a heads-up.
Optimize
Weekly reporting drives sharper templates, faster responses, and a steady feed of product and customer insight back to you.
Sized to your inbox, not a fixed box.
Support pricing follows your channels and message volume rather than a one-size package you have to grow into. You begin on a right-sized entry tier and adjust as demand rises.
- Entry tier matched to current volume
- Add channels as you scale
- Onboarding agreed per engagement
- Terms & conditions apply
Frequently asked questions
Which channels can you cover?
Marketplace buyer-seller messaging and support cases, on-site live chat, email and help-desk inboxes, and social media DMs. We recommend a starting set based on where your volume and pain are highest.
Do agents speak native-level English?
Yes. All buyer-facing communication is handled in fluent, natural English, working from product knowledge and approved templates so the tone stays consistent with your brand.
How fast will customers get a reply?
Our default is a first response within four hours during covered hours, with 24/7 options available. The exact SLA is agreed with you during setup.
Can we start with just one channel?
Absolutely. Many brands begin with marketplace messaging or store chat, then expand once they see the impact. Scope is flexible from day one.
Pairs well with
Stop losing sales to slow replies.
Book a free call and we’ll review your current response times and show you where the quick wins are.
Schedule a consultation